GTC

Terms and Conditions

For orders placed through the German-language online store of ZS 2radteile GmbH. Effective as of October 1, 2026.

1 Scope and Contracting Parties

1.1 These General Terms and Conditions apply to orders placed by consumers and business customers via the German-language online store www.zweiradteile.net. The contracting party is ZS 2radteile GmbH, Unterbibracherstraße 3, 95519 Vorbach, Germany, registered in the Commercial Register of the Weiden i. d. OPf. Local Court under HRB 3510, VAT ID No. DE265775344, email info@zweiradteile.net.

1.2 A “consumer” is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their independent professional activity. A business customer, as defined in these Terms and Conditions, is an entrepreneur—that is, a natural or legal person or a partnership with legal capacity—who, at the time of concluding the contract, is acting in the course of their commercial or self-employed professional activity.

1.3 For business customers, these Terms and Conditions also apply to future transactions, provided they were effectively incorporated at the time of the first order. Any deviating terms and conditions of a business customer apply only if we expressly agree to their validity.

2 Order and Conclusion of Contract

2.1 The presentation of the goods in the online store constitutes an invitation to place an order and does not constitute a binding offer to enter into a contract. You may add items to your shopping cart and review and modify your details before submitting the order. By clicking the “Place Order” button, you are submitting a binding offer for the items contained in your shopping cart.

2.2 We will immediately confirm receipt of the order via email. An automatic confirmation of receipt does not in itself constitute acceptance of the offer. Unless the payment method selected at checkout triggers an earlier conclusion of the contract, we accept your offer through a separate declaration of acceptance or by delivering the goods.

2.3 The checkout page for each order displays the available payment methods. Payment services may require registration, authorization, or verification; any additional terms and conditions of the respective payment service will be displayed during the ordering process. If a payment method is not offered or is declined, you may select another available payment method.

3 Contract Language and Contract Text

3.1 For orders placed through the German-language store, German is the language of the contract. The details relevant to the order and these Terms and Conditions will be provided to you on a durable medium along with the order confirmation.

3.2 We store the contract text and send you the order details and these Terms and Conditions via email. Orders remain accessible in your customer account for as long as the account exists. Information regarding the processing of personal data can be found in our Privacy Policy.

4 Prices, Shipping, and Delivery

4.1 Consumer prices are displayed inclusive of applicable sales tax. For verified business customers, product prices are displayed net, i.e., excluding sales tax; the applicable sales tax and the total amount due are shown before the order is placed. Individual business customer prices and terms apply in accordance with the respective agreement. The total amount displayed during the ordering process is binding.

4.2 Additional shipping costs and any surcharges are shown before the order is placed. The available delivery countries, shipping methods, and costs are specified in the shipping information and the order summary. The thresholds for free shipping listed on the shipping page apply only under the conditions specified there; for consumers, this is currently an order value of at least €80 for Germany, and for business customers, a merchandise value of at least €250 for Germany.

4.3 Delivery times are specified for each item and during the ordering process. If, in exceptional cases, an ordered item is unavailable, we will inform you immediately. Any payments already made for undelivered items will be refunded in accordance with applicable law.

4.4 If offered during the ordering process, pickup at our business address is possible by prior arrangement. Any expedited processing via a paid shipping option applies to the processing of the order and does not guarantee delivery on a specific date, unless this has been expressly agreed upon.

5 Payment

5.1 The payment methods available for your order are displayed at checkout. Depending on your order and approval, you can choose PayPal, Klarna, credit card (Visa or Mastercard), Billie invoice purchase for business customers, prepayment, and other payment methods provided by Mollie. The payment methods and terms displayed during checkout are binding.

5.2 For PayPal, you confirm the payment as part of the PayPal payment process. For invoice purchases via PayPal, Ratepay is the payment service provider commissioned by PayPal. The invoice amount is payable to Ratepay, the recipient named in the payment request. Ratepay’s payment terms can be found at https://www.ratepay.com/de/legal-payment-terms; PayPal’s Terms and Conditions are available at https://www.paypal.com/de/legalhub/paypal/home.

5.3 With Klarna, depending on the checkout process, options such as instant payment, purchase on account, or installment payments may be offered. Approval and specific due dates are subject to the Klarna terms and conditions displayed at the time of selection. Klarna’s current terms and conditions can be found at https://www.klarna.com/de/agb/.

5.4 For credit card payments with Visa or Mastercard, the card-issuing institution will perform a verification and, if necessary, provide additional authorization, for example via 3-D Secure. The card will be charged in accordance with the terms provided during checkout.

5.5 Billie’s “Buy Now, Pay Later” option is available exclusively to business customers. Billie verifies availability for the order. Once approved, the payee, payment deadline, and payment details will be provided in the information sent by Billie. If Billie is declined, you can select another payment method available during checkout.

5.6 For prepayment, you will receive the bank account information with the order confirmation. Please include the order number as the payment reference. Shipping will take place after payment is received.

5.7 Additional payment methods may be displayed via Mollie, depending on the country of delivery and billing, the shopping cart total, and availability. Individual payment providers may restrict or decline a payment in accordance with their terms and conditions. The payee, due date, and, if applicable, installment schedule are specified for each payment method and in the payment notification. For more information, visit www.zweiradteile.net/zahlungsinformationen.

6 Retention of Title

6.1 The goods remain our property until full payment has been made.

6.2 With respect to business customers, we reserve title to the delivered goods until all claims arising from the ongoing business relationship have been settled.

7 Right of Withdrawal and Voluntary Returns

7.1 Consumers are entitled to the right of withdrawal as explained in the separate withdrawal policy. The online store currently grants a 30-day withdrawal period. The cancellation policy, the sample form, and the online cancellation function can be found at www.zweiradteile.net/widerrufsrecht. Business customers generally do not have a statutory right of cancellation for distance sales.

7.2 The paid ZS2 Plus+ option grants consumers, when selected in the shopping cart for eligible items, a voluntary right of return for a total of 180 days in accordance with the terms offered at the time of purchase at www.zweiradteile.net/180-tage-rueckgaberecht. The statutory right of withdrawal and statutory rights regarding defects remain unaffected. Business customers do not receive either a voluntary right of return or a right of withdrawal through ZS2 Plus+.

8. Transport Damage and Rights Regarding Defects

8.1 If goods are delivered with visible damage incurred during shipping, we ask consumers to report this to the delivery carrier and to us as soon as possible. Failure to report such damage does not affect statutory claims.

8.2 For consumers, the statutory warranty for defects applies. Information regarding any manufacturer’s warranty is set forth in the respective warranty terms and does not limit statutory rights.

8.3 For business customers, the statutory obligations to inspect and give notice of defects apply, provided that the relevant conditions—in particular § 377 of the German Commercial Code (HGB)—are met. In the case of sales by mail order to business customers, the transfer of risk is governed by statutory provisions. In all other respects, the statutory rights regarding defects apply.

9 Liability

We are liable in accordance with statutory provisions.

10 Dispute Resolution and Final Provisions

10.1 We are neither willing nor obligated to participate in dispute resolution proceedings before a consumer arbitration board.

10.2 Contracts concluded through the German-language online store are governed by German law. With respect to consumers whose habitual residence is in another country, the mandatory consumer protection provisions of that country remain unaffected. The UN Convention on Contracts for the International Sale of Goods is excluded.

10.3 If the customer is a merchant, a legal entity under public law, or a special fund under public law, the place of jurisdiction is our registered office, to the extent that such an agreement is permitted by law. For consumers, the statutory places of jurisdiction apply.

10.4 Should any individual provision be invalid, the remaining provisions shall remain valid; the invalid provision shall be replaced by the applicable statutory provisions.