Shipping costs overview

For end customers in Germany, we deliver free of shipping costs from an order value of €80.
Dealers from Germany receive free shipping from a goods value of €250.*

If several items are ordered together, you only pay the highest shipping costs once.

How is the fastest shipping method determined for my order?
We continuously receive current data from our shipping service providers about collection times, capacity utilization or delivery problems. Based on this data, we can automatically select the most suitable delivery method and shipping service provider for your order.

Information for Switzerland via MeinEinkauf.ch:
If you order as a Swiss customer via MeinEinkauf.ch, only the national shipping costs within Germany apply. To do this, you must be registered as a customer with the MeinEinkauf.ch portal.
Further information can be found here: MeinEinkauf.ch - Information

Information for non-EU countries:
Any customs fees incurred are to be borne by the buyer. Please note that customs clearance may cause delivery delays.

Secure ordering

The "ZS2 Plus + Secure ordering" option allows you to return goods without giving a reason within 180 days from the purchase date, while the standard return period is only 30 days.

The "Secure ordering" option is available with the following payment methods:

- PayPal
- Purchase on invoice (B2B)
- Purchase on invoice (B2C)
- Credit card
- Klarna
- PayPal Express

Deliveries on Sundays and public holidays
Please note that there is no delivery at weekends (Saturdays and Sundays) or on public holidays.

Bulky goods and handling surcharges for certain items
Some of our items require more elaborate handling for shipping and packaging due to their dimensions, weight or nature, which is why additional bulky goods and handling surcharges are charged.

In the event of a return, bulky goods and handling surcharges cannot be refunded.