Frequently Asked Questions & Answers

Here you'll find answers to frequently asked questions about compatible replacement parts, your order, shipping, payment, and returns at ZS2Radteile.

How do I find the right replacement parts for my vehicle?

Use the vehicle selector in the shop and select your vehicle as precisely as possible. Also, compare the information in the product description with your vehicle: the model, year, engine type, and, if applicable, the model code are particularly important. Even within the same model series, different parts may be installed.

If you already know a part number or manufacturer’s part number, you can enter it directly into the search bar.

What should I compare before buying a replacement part?

Compare the product’s technical specifications with your existing part. Pay special attention to dimensions, connections, mounting points, and specified vehicle compatibility. For electrical parts, voltage and pin assignments are also important.

Appearance alone isn’t enough: Parts that look similar may differ technically. Also note information about variants and what’s included in the package.

What can I do if I’m unsure about the fit?

Email us at info@zweiradteile.net before placing your order. To help us address your question as accurately as possible, please provide:

• The item number or the link to the desired product.
• The manufacturer, exact model name, and year of manufacture of your vehicle.
• Engine displacement and, if known, the engine or model designation.
• Photos, dimensions, or the part number of the existing component.

Please also mention any modifications that could affect the fit.

When will my order be delivered?

First, refer to the delivery time listed for the item. When planning, also take into account the selected payment method: If you choose to pay in advance, shipping will not occur until payment is received.

If the specified delivery time has been exceeded, please email us at lieferung@zweiradteile.net. Please include your order number and the item number of the affected product so we can directly assign your inquiry.

How much are the shipping costs, and when is shipping free?

For retail customers, we offer free shipping within Germany on orders of 80 euros or more. Additional charges for bulky items or handling may apply for certain products.

You’ll see the shipping costs for your specific order before completing your purchase. Information on delivery countries and other shipping terms can be found on our Shipping Terms page.

Which shipping carrier will deliver my order?

For standard shipping, the shipping carrier is selected automatically. Delivery may be handled by DHL, Deutsche Post, or DPD. There is no fixed assignment to a specific carrier.

If you’ve received a tracking number or a tracking link, you can use it to check the shipping status with the respective carrier. Immediately after the shipping notification, it may take a little while for the first tracking details to appear.

What payment methods can I use?

Our payment methods include PayPal, Klarna, credit card, and prepayment, among others. The options available for your order will be displayed during the checkout process.

Purchase on account and installment payments may be subject to approval by the respective payment service provider. For more information, see Payment Information.

Who should I pay when purchasing on account?

Always use the payee, bank account details, and payment reference provided in the payment information for your order.

When purchasing on account via PayPal, the transaction is processed through Ratepay. In this case, transfer the amount directly to Ratepay. For other payment service providers, follow their respective payment instructions. This will help ensure your payment is correctly allocated.

Why haven’t I received an order confirmation?

First, check your spam folder and the email address you used when placing the order. If you ordered using a customer account, also check “My Account” for your order.

If the order status remains unclear, contact us at info@zweiradteile.net. Please include your name, the email address you used, and the approximate time you placed the order. Please do not place a new order prematurely to avoid an unintentional duplicate order.

Can I change my order or shipping address after placing the order?

Contact us as soon as possible at info@zweiradteile.net and provide your order number and the requested change. Whether we can still accommodate this depends on the order’s processing and shipping status.

Please do not assume the change has been applied until you receive our confirmation. Changing the address saved in your customer account does not automatically update the shipping address for an order that has already been placed.

What should I do if an item is missing, was delivered incorrectly, or is damaged?

Contact us at info@zweiradteile.net and briefly describe the issue. It helps if you provide your order number, the item number in question, and the quantity that is missing or damaged.

Photos of the item, the shipping label, and the packaging can help resolve the issue. If possible, please keep the packaging for now. These tips help us process your request but do not affect your legal rights.

How can I cancel my order and return items?

As a consumer, you have a 30-day right of withdrawal in accordance with our withdrawal policy. To exercise your right of withdrawal, you can use our online withdrawal form or notify us of your decision via email, for example.

Then return the merchandise within 14 days of your notice of cancellation. You can find the exact conditions, the start of the cancellation period, and any possible exceptions in our Cancellation Policy.

What is ZS2 Plus+ with a 180-day return policy?

With ZS2 Plus+ for 2.99 euros, you can select a voluntary return policy totaling 180 days for eligible items when adding them to your shopping cart.

To qualify, the merchandise must be unused, unassembled, and complete. It must be received by us within the 180-day period. If you return an item under this offer, we’ll cover the return shipping costs. Please contact us in advance to arrange this.

Your statutory right of withdrawal and your statutory rights regarding defects remain unaffected. You can find all the details under ZS2 Plus+ and 180-Day Return Policy.

Who pays for the return shipping?

In the event of a cancellation, you are responsible for the direct return shipping costs in accordance with our cancellation policy. For a valid return under the ZS2 Plus+ program, we will cover these costs after you contact us in advance.

In the event of an incorrect delivery or a defective item, please contact us for clarification. Such cases are handled separately from voluntary returns; your statutory rights remain unaffected.

How do I get my money back after canceling an order?

Refunds are generally issued via the same payment method you used when placing your order. After a cancellation, the refund will be processed no later than 14 days after we receive your notice of cancellation.

We may withhold the refund until we have received the merchandise or you have provided proof of return—whichever occurs first. Therefore, please keep your shipping receipt.